General FAQs

What is the difference between personalized and non-personalize products?

A personalized product is one made after your customer submits their order and is based on their custom text. For example, shirts you create with your own "stock" designs are not personalized. However, a mug where customers can enter their name/custom text is considered personalized. You can still sell personalized products, but the 'Physical Product Personalization' upgrade is required to cover that usage.

If you're unsure whether your product is personalized, feel free to email us, and we'll be happy to confirm your use case!